2018渣打银行（中国）成都分行社会招聘公告(2)

　　四、中小企业金融业务拓展主任

　　岗位职责：

　　- 通过向中小企业销售现有/新的商业客户产品来获得新业务，并交叉销售其他RC产品以提供业务绩效并实现目标。

　　- 面试信贷申请，收集和分析财务和相关数据，以确定潜在客户的一般信誉和特殊贷款申请的优点，建立和协商信贷申请和申请批准的条款。

　　- 管理和维护现有的业务客户分配组合，并通过提供全面的银行解决方案实现分配的收入目标。

　　- 负责确定业务监控和测试以及报告结果，异常情况和此类监控/测试活动的结果。

　　- 监控并确保在商业客户银行内严格执行KYC政策。

　　- 不断按照集团标准和/或当地法规制定的合规指导进行操作。

　　- 不断与中小企业市场保持联系，了解中小企业市场在产品和/或服务方面的最新发展，建议和帮助商业客户管理实施中国商业客户的新产品和/或服务。

　　- 不时完成部门经理分配的临时任务，认为适当和必要的部门顺利运作。

　　- 在履行职责时负责执行和遵守反洗钱要求。

　　- 充分认识防范舞弊，防范舞弊风险，保持岗位安全稳定运行的重要性，落实舞弊防范监管要求，严格执行本部门DOI，确保完成相关培训，并在日常工作中嵌入舞弊防范措施

　　- 充分认识保护消费者权益的重要性，防止损害消费者的最佳利益，落实与消费者权益保护相关的监管要求，确保完成相关培训，并在日常工作中始终把消费者权益保护思想融入其中。

　　任职要求：

　　1、财务或相关学科的大学学位是首选;

　　2、有一定的银行工作经验者优先;

　　3、良好的营销，沟通和人际交往能力;

　　4、愿意在压力下工作;

　　5、积极主动，积极的态度，以客户为导向，自我激励和团队合作精神的坚强拥护者;

　　6、良好的英文书写能力;

　　Scope of Role:

　　Driving business targets of the Business Clients segment. Keep abreast with Business Clients market developments to achieve better customer service and sharpened sales focus.

　　Key Responsibilities/Challenges:

　　- Acquire new business via outselling of existing/new Business Clients products to SMEs, and cross-sell other RC products to deliver business performance and achieve targets.

　　- Interview credit application, collect and analyze financial and related data to determine the general creditworthiness of the prospect and merits of the special loan request, establish and negotiate terms under which credit proposal and application for approval.

　　- Manage and outserve existing allocated portfolio of Business Clients customers, and achieved the assigned revenue target via providing of total banking solutions.

　　- Responsible for identifying the business monitoring and testing and reporting findings, exceptions and results from such monitoring/testing activities.

　　- To monitor and ensure strict execution of KYC policy within the Business Clients Banking.

　　- To constantly operate within the compliances guidelines set by group standard and/or local regulations.

　　- Constantly stay in touch with SME market to understand the latest development in the SME market in term of products and/or services, to suggest and help the Business Clients management in implementation of new product and/or services of Business Clients China.

　　- From time to time, to complete ad hoc tasks assigned by the line manager, deemed appropriate and necessary for the smooth functioning of the department.

　　- Accountable for implementing and complying with AML requirements when performing duties.

　　- Fully understand the importance of fraud prevention, prevent fraud risks, maintain safe and steady operation of the position, implement regulatory requirements of fraud prevention, strictly execute DOIs of the department, ensure to complete relevant trainings and embed fraud prevention in daily work

　　- Fully understand the importance of consumer rights protection, prevent damage to consumer's best interest, implement regulatory requirements related to consumer rights protection, ensure to complete relevant trainings and to always embed consumer rights protection mindset when performing daily work.

　　Selection Criteria:

　　- University degree in Finance or related discipline is preferred.

　　- With certain years of banking experience preferred.

　　- Good marketing, communication, and interpersonal skill

　　- Willing to work under pressure

　　- Proactive, positive attitude, customer oriented, self-motivated & a strong champion of team work spirit

　　- Good command in written English

　　五、客户服务主管

　　主要职责/挑战：

　　·按照服务规定的程序和标准处理以下事务并提供服务：

　　1.现金交易;

　　2.资金转移;

　　3.客户询问;

　　4.检查收集;

　　5.开户;

　　6.账户维护;

　　7.余额确认;

　　8.投诉处理;

　　9.评分板更新;

　　10.贷款申请;

　　11.贷款支出

　　12.贷款维护

　　13.内部和外部报告;

　　14.分支机构管理

　　15.其他分配的职责。

　　任职资格：

　　1、 拥有2-3年相关银行工作经验的大学毕业生;

　　2、扎实的银行产品和服务以及银行业务程序;

　　3、表现出主动和自信的团队球员;

　　4、渴望升级，提升个人知识和技能以满足工作要求的自我激励者;

　　5、良好的英语和普通话口语和书面表达能力。大学学位最好在商业/银行/会计或相关学科;

　　6、对银行法规有很好的理解

　　Key Responsibilities/Challenges:

　　· Handle the following transactions and provide service according to the laid down procedures and standard of service:

　　1. Cash transaction;

　　2. Fund transfer;

　　3. Client inquiry;

　　4. Cheque Collection;

　　5. Account opening;

　　6. Account maintenance;

　　7. Balance confirmation;

　　8. Complaint handling;

　　9. Rate board update;

　　10. Loan Application;

　　11. Loan Disbursement

　　12. Loan Maintenance

　　13. Internal and external reports;

　　14. Branch administration

　　15. Other assigned duties.

　　· Assist BOSM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.

　　· Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time.

　　· Accountable for implementing and complying with AML requirements when performing duties.

　　· Ensure timeliness of managing client's complaint and solve complaints at first time.

　　· Proactively anticipate clients needs and takes action

　　· Identify gaps which would put the Bank and its clients at risk and takes action

　　· Build up good relationship with all internal & external clients.

　　· Work independently, talking ownership of issues and escalates as required to the appropriate party

　　· Make effort to continue improving product knowledge and to acquire multi-products processing skill.

　　· Make effort to improve personal productivity and output level. To achieve established standard.

　　· Assist BOSM with the training and monitoring of team members' performance.

　　· Understand the risk associated with Products Processing and ensure that they are minimized.

　　· Understand the Bank's operation risk standard underlying operating process and follow them carefully.

　　· Maintain the Bank's reputation

　　Selection Criteria:

　　- A university graduate with 2-3 years of related banking experience

　　- Solid knowledge of bank products and service and banking procedures

　　- Team player who shows initiative and assertiveness

　　- Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements

　　- Good command of both spoken and written English and Mandarin. A university degree preferably in Business/Banking/Accounting or related discipline

　　Good understanding of banking regulations

　　六、客户经理

　　岗位职责：

　　· 实现领导安排的各个产品的业绩指标

　　· 维护与客户的关系并提供卓越的客户服务以确保满足客户需求

　　· 积极参与优先理财/其它银行营销项目，以获取新客户。另外，向现有客户进行交叉销售。

　　· 主动发现具有"优先理财"资质的个人理财客户, 并发掘其投资理财需求

　　· 负责实施各项反洗钱的需求并且确保符合反洗钱的合规要求。

　　· 遵循银行的管理手册，操作手册和所有部门相关产品的既定政策。

　　· 学习并了解一切相关条例以及内部风险与合规的政策与程序

　　· 保持对金融行业相关动向的敏感。

　　· 积极参与银行组织的培训项目，会议和简报会，并保证将学习到的技能和知识运用到日常工作中。

　　· 确保客户投诉的时效与管理

　　职位要求：

　　· 大学本科学历。

　　· 具有银行和金融服务行业或其它行业的销售经验。

　　· 熟悉银行产品、服务、银行程序、股票市场、单位信托以及其它个人投资服务。

　　· 具备良好的投资咨询和分析技巧。

　　· 出色的人际关系能力和沟通能力，能在复杂场合应付自如。

　　· 具有团队意识，主动坚定。

　　· 有上进心，能自我激励，不断提高人际交流能力和技巧，以满足工作要求。

　　· 英语和普通话均流利(口头和书面)。

　　报名入口

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