2018渣打银行（中国）成都分行社会招聘公告

　　公司介绍：

　　渣打是一家领先的国际银行，在全球一些最有活力的市场上经营150多年，拥有员工超过86,000名。我们为遍布亚洲、非洲和中东市场的个人和企业客户提供金融服务，支持他们进行投资、开展贸易，并实现财富增值。这些市场为集团带来90%以上的营运收入和利润。渣打的文化传承和企业价值都在其品牌承诺 "一心做好，始终如一(Here for good)"中得到充分体现。

　　渣打集团有限公司除在伦敦及香港的交易所上市外，还在印度的孟买以及印度国家证券交易所上市。

　　渣打银行自1858年在中国上海开设首家分行以来，在华业务经营从未间断。2007年4月，渣打银行(中国)有限公司成为第一批本地法人银行之一。这充分显示了渣打对中国市场的承诺以及在银行业的领先地位。目前，渣打银行在全国拥有27家分行、78家支行和1家村镇银行，营业网点达到106家，其中包括2014年3月初开业的上海自贸试验区支行。

　　渣打中国赢得中国领先行业机构和权威媒体颁发的众多奖项和荣誉。2013年以来所获荣誉包括: 中国银行业协会颁发的 "2013年度最佳社会责任实践案例奖"、中国英国商会和英中贸易协会颁发的"2014英国商业大奖之企业社会责任奖"、中国银行业协会2014年银团贷款业务最佳业绩奖、中华人民共和国商务部颁发的"中国贸易融资十佳银行"、中国外汇交易中心颁发的2013年"最佳货币掉期交易奖"和"最佳外币对做市奖"、《财资》杂志颁发的"中国最佳现金管理及贸易融资银行"和"中国最佳结构性贸易融资提供商"、《零售银行家》颁发的 2014年"最佳客户体验奖"、代客境外理财计划全球基金系列产品荣获《上海证券报》颁发的"最佳外币理财产品奖"、《环球金融》2014 中国之星评选授予的"最佳财富管理服务"、"最佳小企业信贷银行"，和"最佳供应链金融银行"、自贸区管委会2014年颁发的 "企业创新案例奖"。

　　招聘职位：

　　一、中小企业业务拓展

　　工作职责：

　　1、通过向中小企业销售现有/新业务客户产品，获取新业务，交叉销售其他RC产品，实现业务绩效和实现目标;

　　2、接受信贷申请，收集并分析财务和相关数据，以确定贷款申请的前景和价值的总体信誉，建立并协商贷款申请和申请批准的条款;

　　3、管理和服务现有的业务客户客户，并通过提供全面的银行解决方案达到指定的收入目标;

　　4、负责识别业务监控和测试报告的发现、异常和结果;

　　5、监督并确保在业务客户银行内严格执行KYC政策;

　　6、根据集团标准和/或当地法规制定的合规指南，不断地操作;

　　7、完成领导交办的临时工作线经理,认为适当和必要的顺利运转的部门;

　　8、充分了解舞弊预防的重要性，防范欺诈风险，维护岗位安全稳定运行，实施防欺诈的监管要求，严格执行部门的DOIs，确保完成相关培训，并在日常工作中进行防欺诈;充分了解消费者权益保护的重要性，防止损害消费者的最佳利益，实施与消费者权益保护相关的监管要求，确保完成相关培训，并在日常工作中始终将消费者权益保护心态纳入其中;

　　任职要求：

　　1、大学本科以上学历，财务或相关专业优先;

　　2.具有一定的银行从业经验者优先;

　　3、良好的市场营销、沟通和人际交往能力;

　　4、愿意在压力下工作;

　　5、积极主动，积极向上，以客户为导向，自我激励，是团队合作精神的坚定拥护者;

　　6、良好的书面英语能力。

　　Scope of Role:

　　Driving business targets of the Business Clients segment. Keep abreast with Business Clients market developments to achieve better customer service and sharpened sales focus.

　　Key Responsibilities/Challenges:

　　· Acquire new business via outselling of existing/new Business Clients products to SMEs, and cross-sell other RC products to deliver business performance and achieve targets.

　　· Interview credit application, collect and analyze financial and related data to determine the general creditworthiness of the prospect and merits of the special loan request, establish and negotiate terms under which credit proposal and application for approval.

　　· Manage and outserve existing allocated portfolio of Business Clients customers, and achieved the assigned revenue target via providing of total banking solutions.

　　· Responsible for identifying the business monitoring and testing and reporting findings, exceptions and results from such monitoring/testing activities.

　　· To monitor and ensure strict execution of KYC policy within the Business Clients Banking.

　　· To constantly operate within the compliances guidelines set by group standard and/or local regulations.

　　· Constantly stay in touch with SME market to understand the latest development in the SME market in term of products and/or services, to suggest and help the Business Clients management in implementation of new product and/or services of Business Clients China.

　　· From time to time, to complete ad hoc tasks assigned by the line manager, deemed appropriate and necessary for the smooth functioning of the department.

　　· Accountable for implementing and complying with AML requirements when performing duties.

　　· Fully understand the importance of fraud prevention, prevent fraud risks, maintain safe and steady operation of the position, implement regulatory requirements of fraud prevention, strictly execute DOIs of the department, ensure to complete relevant trainings and embed fraud prevention in daily work

　　· Fully understand the importance of consumer rights protection, prevent damage to consumer's best interest, implement regulatory requirements related to consumer rights protection, ensure to complete relevant trainings and to always embed consumer rights protection mindset when performing daily work.

　　Selection Criteria:

　　· University degree in Finance or related discipline is preferred.

　　· With certain years of banking experience preferred.

　　· Good marketing, communication, and interpersonal skill

　　· Willing to work under pressure

　　· Proactive, positive attitude, customer oriented, self-motivated & a strong champion of team work spirit

　　· Good command in written English

　　二、柜员

　　工作职责：

　　1、协助分公司经理在各分公司实现业务目标;

　　2、推动或支持成本优化措施，以实现成本节约目标;

　　3、确保内部和外部客户的服务始终保持在最高水平，并在规定的质量标准内始终保持;

　　4、持续推进并确保以下关键服务KPI或项目符合银行要求:

　　NPS -平均分支

　　——客户满意度得分

　　- 8分钟服务承诺达成率。

　　-个别CASA的开放。

　　——客户的投诉比率

　　5、根据制定的业务流程和服务标准，办理业务并提供服务;

　　6、协助部门经理完成交叉销售目标，完成个人推荐目标。

　　任职资格：

　　1、大学学历，1-2年相关银行工作经验;

　　2、银行产品及服务及银行程序、股票市场、单位信托及其他个人投资服务的扎实知识;

　　3、具有主动性和自信的团队精神。

　　4、自我激励，渴望提升，提高个人知识和技能，以满足工作要求。

　　5、良好的英语口语和书写能力。

　　Scope of Role:

　　· Assist BOSM to manage the branch's operations, counter transactions and cash on daily basis, which include: operations and compliance management; the maintenance of the highest service quality to clients; cross-sell, referral and other business target achievement.

　　Key Responsibilities/Challenges:

　　Business Performance

　　· Assist Branch Manager to achieve business objective at the respective branch.

　　· Drive or support cost optimization initiatives to achieve cost saving target.

　　Service

　　· Ensure the services to both internal and external clients are maintained at a consistently highest level and within mandated quality standards at all times.

　　· Consistently promote and ensure the following key service KPI or initiatives meet banks' requirement:

　　- Average Branch NPS

　　- Client satisfaction score

　　- 8 minutes service pledge achieving rate

　　- Individual CASA opening TAT

　　- Client's complaint ratio

　　· Handle the transactions and provide services according to the laid down procedures and standard of service.

　　· Assist line manager to achieve cross-sell targets and finish personal referral target.

　　Operation

　　· Learn, understand, enforce and strictly adhere to risk, compliance and mis-selling regulations, requirements, local regulatory requirement, policies and procedures in day-to-day responsibilities ensure all internal and external reports to be submitted on time.

　　· With monitoring of processing flow and system behaviors, assist BOSM to maximize the usage on resources, minimize the operational loss and ensure potential risks are covered by appropriate control procedures as well as its implementation during processing.

　　· Assist BOSM to ensure the rectification actions identified from all kinds of KCSA/QA/Spot Check being fully followed and completed at branch.

　　· Assist BOSM to pass the internal and external auditing. No repeated/significant audit findings.

　　· Assist BOSM to ensure branch related cash, suspense, sundry, nostro and memo accounts etc. reconciled.

　　· Ensure no cash difference or other transaction/reporting error occurred.

　　Self Development.

　　· Ensure 100% completion of all kinds of e-learning and mandatory trainings etc.

　　· Actively participate in various training programs arranged by the bank and keep self-training on bank products.

　　· Develop multi-skills to handle different types of client's enquiries.

　　Anti Money Laundering Prevention

　　· Accountable for implementing and complying with AML requirements when performing duties.

　　Selection Criteria:

　　· A university degree with 1-2 years of related banking experience

　　· Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services

　　· A team player who shows initiative and assertiveness

　　· Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements

　　· Good command of both spoken and written English and Mandarin

　　三、中小企业金融客戶经理

　　岗位职责:

　　1、确保客户的投资组合能够很好地实现业务绩效并达到目标;

　　2、与客户保持密切的关系，为客户提供解决方案，以满足他们的需求;

　　3、通过对客户需求的深入分析，建立和扩展现有客户关系;

　　4、优先活动，最大限度地提高潜在客户的收入;

　　5、通过向中小企业销售现有/新业务客户产品，以及交叉销售其他RC产品获得新业务;

　　6、采访信贷申请，收集和分析财务及相关数据，以确定特殊贷款申请的前景和价值的一般信用，建立和协商贷款申请和申请批准的条款;

　　7、管理和服务现有的业务客户客户，通过提供全面的银行解决方案，实现既定的收入目标;

　　8、负责识别业务监控和测试报告的发现、异常和结果;

　　9、监督并确保在业务客户银行内严格执行KYC政策;

　　10、按照集团标准和/或当地法规规定的遵从性准则进行持续经营。

　　任职要求:

　　1、大学本科以上学历，财务或相关专业优先;

　　2、具有一定的银行从业经验者优先;

　　3、在销售给企业客户时，特别是中小型企业(SME)的相关经验;

　　4、熟悉贸易金融产品，特别是贸易和信贷设施;

　　5、良好的市场营销、沟通和人际交往能力;

　　6、愿意在压力下工作;

　　7、积极主动，积极向上，以客户为导向，自我激励，是团队合作精神的坚定拥护者;

　　8、良好的英语书面表达能力。

　　Scope of Role:

　　Driving business targets of the Business Clients segment. Keep abreast with Business Clients market developments to achieve better customer service and sharpened sales focus.

　　Key Responsibilities/Challenges:

　　- Ensure customer portfolio are well managed to deliver business performance and achieve targets

　　- Maintain close relationship with Business Clients customers in providing solution based initiatives to meet their needs.

　　- Build and expand existing customer relationship through in-depth analysis of their needs.

　　- Priorities activities to maximize revenue contribution from the high potential customers.

　　- Acquire new business via outselling of existing/new Business Clients products to SMEs, and cross-sell other RC products.

　　- Interview credit application, collect and analyze financial and related data to determine the general creditworthiness of the prospect and merits of the special loan request, establish and negotiate terms under which credit proposal and application for approval.

　　- Manage and outserve existing allocated portfolio of Business Clients customers, and achieved the assigned revenue target via providing of total banking solutions.

　　- Responsible for identifying the business monitoring and testing and reporting findings, exceptions and results from such monitoring/testing activities.

　　- To monitor and ensure strict execution of KYC policy within the Business Clients Banking.

　　- To constantly operate within the compliances guidelines set by group standard and/or local regulations.

　　- Constantly stay in touch with SME market to understand the latest development in the SME market in term of products and/or services, to suggest and help the Business Clients management in implementation of new product and/or services of Business Clients China.

　　- From time to time, to complete ad hoc tasks assigned by the line manager, deemed appropriate and necessary for the smooth functioning of the department.

　　- Accountable for implementing and complying with AML requirements when performing duties.

　　- Fully understand the importance of fraud prevention, prevent fraud risks, maintain safe and steady operation of the position, implement regulatory requirements of fraud prevention, strictly execute DOIs of the department, ensure to complete relevant trainings and embed fraud prevention in daily work

　　- Fully understand the importance of consumer rights protection, prevent damage to consumer's best interest, implement regulatory requirements related to consumer rights protection, ensure to complete relevant trainings and to always embed consumer rights protection mindset when performing daily work."

　　Selection Criteria:

　　- University degree in Finance or related discipline is preferred.

　　- With certain years of banking experience preferred.

　　- Relevant experience with a proven track record in selling to corporate customers, specifically to small and medium enterprises (SME).

　　- Sound knowledge of trade finance products, especially trade and credit facilities.

　　- Good marketing, communication, and interpersonal skill

　　- Willing to work under pressure

　　- Proactive, positive attitude, customer oriented, self-motivated & a strong champion of team work spirit

　　- Good command in written English